WhatsApp Business Automation Services

Turn WhatsApp enquiries into structured business workflows. FLOLOGIXAUTOMATIONS builds WhatsApp Business API integrations for customer questions, lead capture, reminders and operational updates. Conversations can feed your CRM and route to a person when a customer needs more than an automated response. Messaging design follows applicable consent, template and provider requirements.

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Key Benefits

  • Structured enquiry capture: Collect the details your team needs and route qualified enquiries to the correct owner.
  • Connected conversation records: Pass agreed contact and conversation fields to your CRM instead of relying on manual notes.
  • Support handoff: Provide an escalation path for exceptions, sensitive questions and requests for a human.

Common Problems We Solve

  • Customer enquiries remain in individual inboxes without a clear owner.
  • Appointment reminders and order updates are sent manually.
  • Sales staff re-enter WhatsApp enquiry details in the CRM.

Use Cases for WhatsApp Automations

  • Enquiry bot: ask qualification questions, record answers and alert the sales team.
  • Appointment workflow: send eligible reminders and route rescheduling requests to your booking process.
  • Order notifications: trigger approved status updates from your commerce or operational system.

Our Process

1

Check account readiness: Review your WhatsApp Business setup, integration provider and required access.

2

Design the conversation: Define customer entry points, consent handling, templates and human handoff.

3

Connect business systems: Map CRM, booking or order fields and test inbound and outbound events.

4

Validate before launch: Test conversation paths and provider requirements before enabling the agreed workflows.

Frequently Asked Questions

Do you use the official WhatsApp Business API?▼

Our WhatsApp automation work uses the official business API or an appropriate provider integration, subject to account eligibility.

Can WhatsApp automate promotional messages?▼

Eligible messaging requires appropriate consent and must follow current Meta policies, template rules and applicable law.

Are WhatsApp messaging fees included?▼

Platform and provider fees depend on your account and usage. We clarify these separately when scoping the work.

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